If you need to cancel on short notice, please call your location directly. As a courtesy to our other clients and therapists, we maintain a 24-hour cancellation policy. No-shows and same-day cancellations will result in a full-service charge.
Should your arrival be delayed, your treatment time will be reduced accordingly so we may serve the next guest on time. Late arrivals will be charged in full for the scheduled service, even if the treatment time is shortened.
Aura spa accepts Visa, American Express, and Mastercard for payment of products and services. Gratuity is accepted in Cash, Venmo, Cash App, or PayPal. Our spa therapists do not keep cash on hand for change.